Refund policy
At Shifa, we want you to feel confident shopping with us. If there is an issue with your order, please contact us and we will be happy to review your request.
30-Day Refund Window
Shifa offers a 30-day refund policy for eligible claims.
You must contact us within 30 days of the date your order is delivered to request a refund.
To submit a request, please email:
Please include:
- Your full name
- Your order number
- The email address used to place your order
- A description of the issue
- Clear photos or videos where relevant
Requests submitted outside the 30-day window may not qualify under our voluntary refund policy, except where otherwise required by applicable law.
Returns
We generally do not require physical returns.
For eligible refund claims, customers will usually not be asked to ship the product back to us. If your refund is approved, you may be permitted to keep, dispose of, or donate the item.
In certain circumstances, we may provide different instructions where reasonably necessary or where required by applicable law.
Eligible Refunds
A refund may be approved if:
- Your product arrived damaged
- Your product arrived defective
- You received the wrong item
- The item you received is materially different from what was advertised
- Your order is confirmed as lost in transit
- Part of your order is missing
- There is another verified fulfilment or product issue
Eligibility is determined after reviewing the circumstances of the claim and any evidence provided.
Change of Mind
Our 30-day refund policy does not generally cover change-of-mind purchases, buyer's remorse, accidental purchases, or situations where the customer simply no longer wants the product, unless otherwise required by applicable law.
Please review product descriptions, sizing information, specifications and other relevant information carefully before placing your order.
Damaged or Defective Products
If your product arrives damaged or defective, please contact us at tryshifaa@gmail.com within 30 days of delivery.
Please provide:
- Your order number
- A description of the problem
- Clear photos or videos showing the issue
- Photos of the packaging if the parcel was damaged during shipping
We may offer a refund, replacement or another appropriate resolution depending on the circumstances.
Incorrect Items
If you receive an item different from what you ordered, please contact us within 30 days of delivery.
Please include photographs of the item received and your order information so we can verify the issue.
Once confirmed, we may provide a refund or replacement.
Lost Orders
If your order has not arrived, please contact us at tryshifaa@gmail.com.
We may review:
- Tracking information
- Carrier updates
- The delivery address provided at checkout
- Relevant shipping records
If an order is confirmed as lost in transit, we may provide a replacement or refund.
US federal rules also regulate promised shipping times. If a seller cannot ship within the promised time, or within 30 days where no shipping time was promised, customers generally must be given the opportunity to agree to a delay or cancel for a refund.
Orders Marked as Delivered
If your tracking shows that your parcel was delivered but you cannot locate it, please first:
- Check around your property and any designated safe locations.
- Check with household members.
- Ask nearby neighbours where appropriate.
- Contact the shipping carrier.
- Confirm that the delivery address entered at checkout was correct.
If you still cannot locate the parcel, contact us at tryshifaa@gmail.com and we will review the available tracking information.
A refund is not automatically guaranteed solely because a parcel is marked as delivered but cannot be located. Each claim will be assessed individually.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If you notice an error, please contact us at tryshifaa@gmail.com as soon as possible.
We cannot guarantee that an address can be changed after an order has entered processing or been shipped.
If an order cannot be delivered because an incorrect or incomplete address was supplied by the customer, it may not qualify for a refund unless otherwise required by law.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
We will attempt to accommodate cancellation requests, but we cannot guarantee cancellation once an order has entered processing, fulfilment or shipment.
If the order has already been processed, it may no longer be eligible for cancellation.
Evidence Required
To protect customers and prevent fraudulent or abusive claims, Shifa may request reasonable evidence before approving a refund.
This may include:
- Photos
- Videos
- Packaging photographs
- Shipping labels
- Tracking information
- Other information reasonably necessary to verify the issue
Failure to provide requested information may prevent us from completing our assessment of the claim.
Refund Approval
Once your request has been reviewed, we will let you know whether your refund has been approved.
Approved refunds will be issued to the original payment method used for the purchase.
We do not normally issue refunds to alternative cards, bank accounts or payment methods.
Refund Processing Time
Once we issue a refund, it may take several business days for the funds to appear in your account.
Processing times depend on your bank, card issuer or payment provider and are outside Shifa's direct control.
Shipping Fees
Original shipping charges are generally non-refundable under our voluntary policy, except where:
- The entire order is confirmed as lost
- The wrong order was sent
- Applicable law requires the shipping charge to be refunded
- We determine otherwise as part of resolving a verified issue
Refund Abuse and Fraud
Shifa reserves the right, where permitted by law, to decline voluntary refund claims involving suspected abuse or fraud.
Examples may include:
- Providing false or misleading information
- Submitting altered photographs
- Repeated unsupported refund claims
- Deliberately damaging a product
- Claiming an item was not received despite evidence of successful delivery
- Attempting to obtain multiple refunds for the same order
This does not limit rights that cannot legally be excluded.
Contact Us
For all refund-related questions or requests, please contact:
Shifa
Email: tryshifaa@gmail.com
Please include your order number whenever possible so we can assist you more efficiently.
Applicable Consumer Rights
This policy provides Shifa's voluntary 30-day refund terms and does not remove any rights a customer may have under applicable federal or state law.
Return and refund requirements can vary between US states. For example, California imposes disclosure requirements on retailers with limited or no-refund policies.